HOW TO RETURN

Please use our returns portal HERE to request your return or exchange.

To begin, you will need your order number. You can find it on the label on the outside of your package, or in your order confirmation and shipping confirmation emails.

Once your return is requested, securely pack your item(s) with the original tags attached, include the packing slip in the box, and ship the package back using any carrier. Return postage is arranged and paid by you — we recommend a tracked service so you have proof of delivery.

Please keep your tracking number. We're only able to issue a refund once your return has been received at our distribution center, so your tracking number is how we confirm it arrived.

TIMING

You have 14 days from the date your order is delivered to request a return through the portal. Once your return has been requested, you have 28 days to ship your item(s) back to us.

Please allow up to 7 business days for your return to be processed once it has been received at our distribution center. Original shipping charges are not refundable.

RETURNS POLICY

Returns and exchanges are accepted on all items unless the item is marked Final Sale on its product page. Items purchased using a promotional or welcome discount code remain eligible for return.

We are unable to accept returns or exchanges on custom-made or special order items, undergarments, or gift cards. These sales are final.

Refunds are issued to the original form of payment. Items must be returned unworn, unwashed and in original condition with all tags attached. We are not responsible for damage that occurs during the care of an item, such as dry cleaning, washing or wear. Items that do not meet these guidelines are not returnable and will be returned to you at your expense.

All returns must be requested through our returns portal. We're unable to issue refunds for items sent back to us without a return request on file.

ORDER POLICY

Orders cannot be edited or changed once they have been successfully placed. Promotional codes and rewards points cannot be applied after an order has been placed. Please check your cart carefully before completing checkout.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, please start a return through our returns portal within 5 business days of receiving your order and select the reason that applies. Keep the original box and packaging materials in case of damage. A replacement will be sent where available, on receipt of the returned item, provided it has not been worn or washed and all tags are attached.

INTERNATIONAL RETURNS

International customers are responsible for all shipping costs, duties and taxes. If you return or refuse an item and we are charged a duty or tax as a result, that amount will be deducted from your refund.

GIFT CARDS

Gift cards are not eligible for refund.